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Parts and Service Suppliers

Landing Gear Company 10" Tailwheel
Author Last Post
I bought one of his tail wheel assemblies about 7 or 8 years ago.  It replaced a broken Scott.  Tom was great to work with and his product has held up great for me.


-----Original Message-----
From: George Edgerton (geoedgerton@sbcglobal.net) <mailer@mail2.clubexpress.com>
To: Parts and Service Suppliers <PartsServiceSuppliers@skywagons.club>
Sent: Mon, Jul 22, 2019 3:52 pm
Subject: Landing Gear Company 10" Tailwheel <<$235175289830$>>

View/reply online       Reply to forum at >">PartsServiceSuppliers@skywagons.club       Reply directly to George Edgerton at geoedgerton@sbcglobal.net
We have had a Landing Gear Co. 10" tailwheel on our 185 for well over a year (one year is the warranty period) and just had an issue where the wheel would not break loose when turning to the left.  The real reason for this post is to describe the best customer service ever!

Last Fri we contacted Tom Anderson, owner of the Landing Gear Co, and told him we were getting the plane ready for a trip on this Tuesday and described the problem we had found.  After some discussion he had us ship it to him for a Saturday arrival at his residence!  He then took it apart and reported to us that he found the problem and it was due to a failure of a Cessna part they use in the buildup of their wheel---he found that the part did not meet the Rockwell hardness specs and that led to cascade of issues in the wheel.  The hub was scored some and the fork actually had a small crack from the stress of the assembly not breaking loose.  He stated they would repair the hub, putting in new parts as necessary and install a brand new fork.  He said he accepted responsibility for the bad part that started the problems and therefore he would warranty the wheel even though the warranty period had expires. 

As you can see, a really honest and professional guy!  Can't imagine any better service. Posted this just to let others know that there are good guys out there and Tom is certainly one of them.

 
Nice to hear

On Monday, July 22, 2019, George Edgerton (geoedgerton@sbcglobal.net) <mailer@mail2.clubexpress.com> wrote:
View/reply online       Reply to forum at >">PartsServiceSuppliers@skywagons.club       Reply directly to George Edgerton at geoedgerton@sbcglobal.net
We have had a Landing Gear Co. 10" tailwheel on our 185 for well over a year (one year is the warranty period) and just had an issue where the wheel would not break loose when turning to the left.  The real reason for this post is to describe the best customer service ever!

Last Fri we contacted Tom Anderson, owner of the Landing Gear Co, and told him we were getting the plane ready for a trip on this Tuesday and described the problem we had found.  After some discussion he had us ship it to him for a Saturday arrival at his residence!  He then took it apart and reported to us that he found the problem and it was due to a failure of a Cessna part they use in the buildup of their wheel---he found that the part did not meet the Rockwell hardness specs and that led to cascade of issues in the wheel.  The hub was scored some and the fork actually had a small crack from the stress of the assembly not breaking loose.  He stated they would repair the hub, putting in new parts as necessary and install a brand new fork.  He said he accepted responsibility for the bad part that started the problems and therefore he would warranty the wheel even though the warranty period had expires. 

As you can see, a really honest and professional guy!  Can't imagine any better service. Posted this just to let others know that there are good guys out there and Tom is certainly one of them.

 
I would expect nothing less from Tom (Tailwheel Tom) Anderson at The Landing Gear Works.  Tom has been on the other end, as a Pilot/Owner, and knows how to treat people that have faith in his products.  In the 20 plus years that I have known Tom, he hasn’t changed much.

Jim Hill
N2393C
54’ 180

On Jul 22, 2019, at 1:49 PM, George Edgerton (geoedgerton@sbcglobal.net) <mailer@mail2.clubexpress.com> wrote:

We have had a Landing Gear Co. 10" tailwheel on our 185 for well over a year (one year is the warranty period) and just had an issue where the wheel would not break loose when turning to the left.  The real reason for this post is to describe the best customer service ever!

Last Fri we contacted Tom Anderson, owner of the Landing Gear Co, and told him we were getting the plane ready for a trip on this Tuesday and described the problem we had found.  After some discussion he had us ship it to him for a Saturday arrival at his residence!  He then took it apart and reported to us that he found the problem and it was due to a failure of a Cessna part they use in the buildup of their wheel---he found that the part did not meet the Rockwell hardness specs and that led to cascade of issues in the wheel.  The hub was scored some and the fork actually had a small crack from the stress of the assembly not breaking loose.  He stated they would repair the hub, putting in new parts as necessary and install a brand new fork.  He said he accepted responsibility for the bad part that started the problems and therefore he would warranty the wheel even though the warranty period had expires. 

As you can see, a really honest and professional guy!  Can't imagine any better service. Posted this just to let others know that there are good guys out there and Tom is certainly one of them.


 
We have had a Landing Gear Co. 10" tailwheel on our 185 for well over a year (one year is the warranty period) and just had an issue where the wheel would not break loose when turning to the left.  The real reason for this post is to describe the best customer service ever!

Last Fri we contacted Tom Anderson, owner of the Landing Gear Co, and told him we were getting the plane ready for a trip on this Tuesday and described the problem we had found.  After some discussion he had us ship it to him for a Saturday arrival at his residence!  He then took it apart and reported to us that he found the problem and it was due to a failure of a Cessna part they use in the buildup of their wheel---he found that the part did not meet the Rockwell hardness specs and that led to cascade of issues in the wheel.  The hub was scored some and the fork actually had a small crack from the stress of the assembly not breaking loose.  He stated they would repair the hub, putting in new parts as necessary and install a brand new fork.  He said he accepted responsibility for the bad part that started the problems and therefore he would warranty the wheel even though the warranty period had expires. 

As you can see, a really honest and professional guy!  Can't imagine any better service. Posted this just to let others know that there are good guys out there and Tom is certainly one of them.

 
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